The concert ~

So I'm not quite sure when the idea came...

But I broke out of my internet social fear and msged most people I figured may have an interest in participating.




~

My province faces a huuuuuge problem.

Right now, we are being lobbied by Texas company to test our land for fracking....
But the real perpetrator is the local big company who thinks they own everything. (Unfortunately land wise they do "own" a lot of deeds.)

The truth is being covered up... and as most of us are working our butts off to support of family's...

Its become such a serious issue that its dividing friends....


Do we choose:
Money for now  Or Water that we need to survive?


Not to mention all the other issues popping up that are not being discussed. (From places that have already chosen to frack.)

http://commonsensecanadian.ca/fracking-tied-birth-defects-colorado-study/

....

Up here In Canada we have a huuuuuuge problem on our hands.

The idea that 1. most don't understand how the political system works...
2. People have such limited time why would they spend the extra worrying about scary stuff?
3. Politics has started a war on truth and science. (Our scientists have been silenced or layed off.)


Soooooo

basically Canadians haven't gone crazy... We've been taken over by a Jerk who's playing by some one elses Agenda. (I can't imagine what country could be pulling the strings... or anything @_@)



All of these issues are currently rippling out.

In the worlds eye: Canada is a super douche:


Pulling out of the Kyoto accord to do the Tar sands.
Not to mention all the other things that are going to hit us in the face.


So yes~ Concert!

Let's see how this goes. (I have a feeling the internet should be greatly involved, so I shall keep updates on the blog.)

Namaste 

Speaking out- step 1 - for those who suffer in silence

Alright~ So based on my last post..


Generally when most of us call a contact centre Its supposed to be a simple experience.


Myself and my husband having worked in many since 18~ We have come to see both inside from the employee and the customer....


http://www.youtube.com/watch?v=G_hNK_PV4Zo <---I recorded myself on the call (and to avoid legal reasons only my side of the call unless I feel the urge to request a copy of the recorded call...)


... can you tell I work in a call centre? (I silenced the parts where I'm giving personal info... )

Sadly the woman hung up and I did not have time to call back before their service centre had closed. (parental duty's called)

We did make the payment and everything is all connected right now... That small little blip is behind us.

~~~~~~


The reason I spoke up this time..

I know how often these company's do this to people. Because I have been  both the agent and the customer.

When you have 3 kids and you have a billing error.

Working- babysitting and barely getting time to eat... You call up your service provider.

~ Press 1 for English 2 for french.

Billing ? Well they are only open 8-5.. so hopefully your shift and parental duties don't conflict with that.


So you get transferred to an agent. Give them your info- and... Opppps! Wrong department!

Transferred to another agent. who'm often you have to give your info to.... again.

and depending how long you've been on hold both times. (because they have been cutting employee's staffed to save money)


You've already wasted how much of your time?


Prior to parenthood I couldn't understand what people would complain about. 2 hours on a phone call to fix their internet service? pfffft shut up and stop complaining!



But I have been trained to not point out billing errors unless you mention them.
I have been trained, to tell you sorry its company policy.

I have been trained to know how to judge how you feel and manipulate you to calm down.


I am a call centre agent ~ and I'm sick and tired of watching my co-workers and friends be fucked around

As well as customers who pay wayyyyy too much for their service.(not specified to anyone company in particular.)

more communication issues:
Still waiting to get through to the EI call centre for my parental benefits.

I have lost count of how many times I've tried..... Work needs to know

Here I am stuck in the middle ~ As many of us are and feel like there is nothing that can be done.

Bring it onnn!

I'm done playing these games.

The amazingly fantastical callcenter adventure -- Mental health -Lets talk about it!

Welcome to cosmic soup.

Here's some back story to go with this one:

My husband and I are currently on shared maternity/paternity leave.
My weeks are almost out for my claim and I wanted to borrow some of my husbands to be able to stay home with our daughter for a little while longer.


But every time I call... Their call volume is unexpectedly too high and I get hung up on.
I haven't been able to speak to anyone since I started my claim.



Seeing as my employer needs to know about when I'm going back.... I try to call to touch base to let them know I'm still trying to get through to the EI call center.


I call: ~ **Automated msg: We're sorry~ This number is not in service. Please check the number and try your call again.~**


.... so I try other numbers..

My friends, family... Same thing!




So wanting to know what's up I call my phone company.




me:~ "Yea hi my phone isn't letting me dial out I was just wondering why."

agent: Oh yes, it appears you have been disconnected for non payment ... today.


me: But I just made a 100$ payment not that long ago.. I didn't receive any notice of this.



 I told them I could make a payment tomorrow and said I did not feel safe without having an active phone line.

But I was told that nothing could be done unless I could make the payment tonight...

This really hit a nerve.

My woman powers chimed in: 

Cast:(~ bringing up the PAST ~)

<~*flashback sequence*~>

4 month's ago we had moved to this new house. ~ and they had messed up the move order...




I was a few weeks away from giving birth to my daughter and really needed the phone hooked up in case of emergency. My husband works overnight out of town and I don't drive.

but they told me there was no way they could hook up my phone and were sorry for the inconvenience of having to wait a few weeks for a tech.
( I didn't currently have time for my prepaid cellphone either.)





*</flashback>*


Then I apologized to the agent for being one of those calls...
I worked their jobs ... I know what its like...

it sucks

Then asked "for a supervisor...

I was then placed on hold....and waited ...and waited... and waited...


To be hung up on...in the end....




But this time instead of getting angry~ I choose to get creative.



So it just so happens Bell is doing a fundraiser!!!


You want to talk about mental heath? 




Sure! I'll share my story~ whats yours?

Quest complete

So the last 2 days, I have been working on this new household system.

~(and bottled fairies)~

I Dub the project ~ the greatest MMO ~

But ill talk more about it on next post!~

Today's post is about :

Organization~ Something I've never had much practice with my entire life.

I've followed the system, and never strayed from it.
I always use to follow the rules.
Back in my youth you could have called me a 'Goody Goody."  (we need a new word for that... )

But organization is never something I've applied to my life.
So I guess so to speak I felt carried by the wave of life, and I learned to flow with it.

~ Problem is, this has given me much experience working on my creative skills. But~ I find things taking forever to complete.

My husband on the other hand is the complete opposite. He's learned to work with flow so well that he's crazy efficient.
Hes sort of a perfectionist.

But both of our worlds collide~

So over the years, we've found things that conflicted that we had to find a common solution for.

Before you live with some one else your use to your own routine. (your own universe)
But when we mix universes, we get the ultimate perception of infinity.
(Seeing how all things can be done infinite ways.)

We all have our routines from growing up~ Then~ We all create our own routine and know our own flow.
We can learn from each other.

Sadly for most of us our employer occupy the majority of our day.
So finding time for flow outside the will of our employer is very difficult.  (Yet not impossible)

Anyway, for the hubby and I ~ Forgetfulness is an issue. So ~ To solve this little problem : We've created this new system.

So far it lets me get what use to take me a month in like a couple of days.

Teamwork is freaking awesome.

Untill Next time!~